Maintenance, Service & Repair
Our contracts department carefully monitors the costs of all aspects of work undertaken and regularly review average prices for each piece of equipment for every client. Once we have been awarded a maintenance contract and ensured that all apparatus is up to our high standard of operation (and not just fit-for-purpose), we can demonstrate that costs are consistently reduced year-on-year — resulting in real and substantial savings.
Caretech is an independent company, without the overheads of manufacturing, sales, marketing and research etc. Our overheads and costs are therefore far lower than our competitors, allowing us to pass these savings on to our customers.
Another advantage of our independence and having no ties to manufacturers or distributors is that we can purchase the most appropriate equipment for you from the most appropriate manufacturers.
Furthermore, we achieve growth by referrals from our satisfied customers and so eliminate the need for expensive advertising campaigns and our engineers do not have financial targets to achieve, so there is no pressure to fit unnecessary parts.
All-in-all it’s no surprise that we are NHS Supply Chain Approved and rated as number one in the UK for price and level of service.
The preferred method of servicing and maintenance from both our perspective and that of the customer is clearly the contracted maintenance agreement.
KPI (key performance indicators) – access to reports, status, projects are available online.
On Demand Maintenance
Whilst we usually deal with contracted maintenance projects we know that the ‘one-size-fits-all’ approach doesn’t suit everyone.
Thanks to our size, flexibility and the application of up-to-the-minute technology, we can also work with customers that require an ‘on-demand’ service.
Coverage is provided between 08.30 and 17.00 Monday to Friday through our Customer Services Department. At all other times including weekends and bank holidays, our switchboard will direct callers to the geographical area required, which in turn puts them in direct contact with the local duty engineer.
Caretech engineers are on call 24/7 and offer a full call out cover to all contracted clients. This includes 4-hour and same-day response for emergencies and same day standard call outs.