Client Testimonials

We issue Customer Satisfaction surveys on an annual basis for customer feedback as part of our commitment to the quality of our service to clients.

This feedback provides information on the quality of our work in the field and at our Head Office with a view to looking for what further improvements can be made to our service.

Quality of Service

How would you rate the quality of service by the engineer who attended?

[Responses:    Excellent = 89.5%     Above Average = 9.75%]

% (per cent)

Courtesy of Service

How would you rate the quality and courtesy of the engineer who attended?

[Responses:    Excellent = 92.5%      Above Average = 7.5%]

% (per cent)

Overall Experience

How would you rate your overall experience of service and support within Caretech UK Ltd?

[Responses:    Excellent = 70%      Above Average = 18%      Average = 8% ]

% (per cent)

Very impressed with communication & turnaround for job to be carried out. Extremely friendly & polite fitters.

Greatly impressed by the professional standards and true concerns that the lift engineer displayed. Excellent – your engineer provides a first class service.

I have always found Caretech staff to be helpful, courteous & responsive to our needs.

Thanks always for your prompt attention.

Excellent – your engineer provides a first class service.

Engineers displayed first class customer care. At last, I have a lift company who cares.

Very polite and kept us fully up to date with what needed doing.

Very prompt service to rectify a serious fault.

Very polite and understanding.

Would be happy to have in my home anytime.

Service has always been very prompt and the engineer always very helpful.

Can never fault response and help of engineer.

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