Confidence Assured: more than trust
We understand that the services that we provide are business critical to our clients and that trust is paramount.
Caretech, with a multi-million pound annual turnover, numerous County Council contracts, many Foundation Trusts, Hospital Trusts and PCT's — along with our status of NHS Supply Chain Agreement for Best Value and Performance — certainly ticks all the boxes.
We have also been awarded under the NHS Supply Chain Framework Agreement for the maintenance of Moving and Handling Equipment, together with ESPO and CBC, so no tender is required.
However, we believe that we provide much more than all of that, with over a quarter of a century of experience in this field, serious investment in our staff, technology and customer relations.
Possibly the best endorsement though, is from our customers: they don’t just stay with us year after year, giving us glowing testimonials and customer survey responses—we gain most of our new business through references and referrals.
We issue Customer Satisfaction surveys on an annual basis for customer feedback as part of our commitment to the quality of our service to clients.
This feedback provides information on the quality of our work in the field and at our Head Office with a view to looking for what further improvements can be made to our service.
We recently undertook a customer satisfaction survey and received 75 responses. Answer options: Poor; Below Average; Average; Above Average; Excellent.
"How would you rate the quality of service by the engineer who attended"
Responses: Excellent = 89.5% Above Average = 9.75%
"How would you rate the quality and courtesy of the engineer who attended"
Responses: Excellent = 92.5% Above Average = 7.5%
"How would you rate your overall experience of service and support within Caretech"
Responses: Excellent = 70% Above Average = 18% Average = 8%