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Caretech UK Ltd
Philton House
19 Sirdar Road
Brook Road Industrial Estate
Rayleigh
Essex
SS6 7XF

Telephone: 01268 775585
Facsimile: 01268 741170
Email: service@caretech.co.uk

Mission Statement

To set high standards in aftercare for the medical equipment & home adaptations industry, at a price the customer can afford and one which allows CareTech UK Ltd. to make a reasonable profit.

Objectives

To provide a professional, friendly and stress free service to the customer at all times
To offer a 24 hr emergency call out service to all customers
To provide contract customers with an 8 working hour response to all faults
To provide all non-contract customers with a 16 working hours response to all faults
To effect repairs to equipment requiring parts from the manufacturer with 72 hours from initial visit
To provide all contract customers with an operational piece of equipment 365 days per year
To keep the customer informed at all times as to the progress of their job

Suppliers

To provide them with a service that reflects their mission statement by:

Establishing their visions and incorporating them into our working practices
Working with the suppliers so that our procedures complement each other to provide a seamless interface for the customer and the best possible service

Contracted Customers

To provide a seamless interface for the end user between the supplier of the equipment and its on-going maintenance by CareTech
Provide technical backup and information for the Customer
To provide guidance to the Team as to what can and cannot be done with the Product to meet the customer's requirements
To provide practical technical reports on product quality and durability. To advise on defects and product analysis