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Telephone: 01268 775585
Email: service@caretech.co.uk
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Maintenance, Service and Repair

Reducing Your Costs

Our contracts department carefully monitors the costs of all aspects of work undertaken and regularly review average prices for each piece of equipment for every client. Once we have been awarded a maintenance contract and ensured that all apparatus is up to our high standard of operation (and not just fit-for-purpose), we can demonstrate that costs are consistently reduced year-on-year — resulting in real and substantial savings.

But that’s not all...

Caretech is an independent company, without the overheads of manufacturing, sales, marketing and research etc. Our overheads and costs are therefore far lower than our competitors, allowing us to pass these savings on to our customers.

Another advantage of our independence and having no ties to manufacturers or distributors is that we can purchase the most appropriate equipment for you from the most appropriate manufacturers. 

Furthermore, we achieve growth by referrals from our satisfied customers and so eliminate the need for expensive advertising campaigns and our engineers do not have financial targets to achieve, so there is no pressure to fit unnecessary parts.

All-in-all it’s no surprise that we are NHS Supply Chain Approved and rated as number one in the UK for price and level of service. 

Contract Maintenance

The preferred method of servicing and maintenance from both our perspective and that of the customer is clearly the contracted maintenance agreement.

We don’t employ ‘small-print’ tactics—we are clear on what we offer.

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Hoist Troubleshooting

Arjo Encore Arjo Opera
Liko Uno 102 Liko Viking XL
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Cover 24/7

Cover: whenever, wherever

Coverage is provided between 08.30 and 17.00 Monday to Friday through our Customer Services Department. At all other times including weekends and bank holidays, our switchboard will direct callers to the geographical area required, which in turn puts them in direct contact with the local duty engineer.

Caretech engineers are on call 24/7 and offer a full call out cover to all contracted clients. This includes 4-hour and same-day response for emergencies and same day standard call outs.

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Efficiency is the Key

Setting standards with the industry

Caretech is justly proud of its results when it comes to the percentage of jobs completed first time: consistently around 94-95%.

We have a winning and unrivalled combination of quality staff, continuing training, a sound & extensive knowledge base and a high level of investment in technology that enables us to really deliver when it comes to customer satisfaction and price.

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On Time, Every Time

National Coverage, Local Service

Caretech’s growing network of fully qualified, highly trained and well-equipped engineers are home-based and so never far from you, whether for that all-important emergency call-out or your regularly scheduled service.

Making full use of the technology that we employ, you can be kept fully informed of exactly where your engineer is at all times.

Quality Control

No compromises

At Caretech we don’t compromise on quality or service. We only use the highest quality approved parts, either from the original manufacturer or other recommended producer.

Work is regularly checked by senior managers to ensure that our high standard of quality is maintained and we are members of the BHTA and are ISO 9001 and ISO 14001 Registered and affiliated to all industry bodies.

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Safety First

When obsession is an advantage

At Caretech we’re dedicated to safety. From the moment that we install your equipment or carry out our pre-contract standard inspection, we really do put safety first.

Only after passing our rigorous testing process do we award each piece of equipment our Certificate of Compliance which can be proudly displayed next to the apparatus, giving peace of mind to all concerned. On the subject of peace of mind, all engineers carry Identity cards, are DBS checked and wear our standard uniform.

Caretech engineers are covered by £10,000,000 of Public and Product Liability.

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Stock and Spare Parts

Ready and waiting

All our engineers carry an extensive range of spare parts in their vehicles, determined by years of on-site experience and pre-planning, enabling them to service and make even unexpected repairs on the spot.

Of course, with over 12,500 spare parts in our database and the best of contacts with all equipment manufacturers and stockists, we are in an ideal position to provide the fast and efficient service that you need and deserve.

On Demand Maintenance

Maximum Flexibility

Whilst we usually deal with contracted maintenance projects we know that the ‘one-size-fits-all’ approach doesn’t suit everyone.

Thanks to our size, flexibility and the application of up-to-the-minute technology, we can also work with customers that require an ‘on-demand’ service.

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Documentation

Everything to hand

Caretech engineers not only carry all necessary technical manuals and parts lists, but they also have instant access to the most up-to-date information on MDAs, etc. through our bespoke engineering website portal through their hand-held devices.

Our Partners

We can supply, install and/or maintain equipment from all the following companies:
   
Ability Lifting Solutions (Trotec)Aidservice Limited Amrac Engineering
Aquajoy Bathlifts Ltd Arjo Limited Astor Bannerman Medical Ltd
BHM Medical Inc Chiltern Invadex LtdGuldmann
Handicare (Minivator) Hill-Rom Ltd (Liko UK Ltd) Horne
Huntleigh Healthcare Invacare (UK) Ltd James Spencer Co Ltd
Joerns Healthcare Ltd Karma MobilityMaynell
MediTek Limited Mira Molift Limited
Mountway Limited Nexus Distribution Man.Park House Healthcare Ltd
 Patterson Medical (Homecraft)Pegasus Pollock Lifts
Powerdrive PSR LtdPrism Medical UK Westholme
Rada Rainbow International Reva Industries Ltd
 Reval Continuing Care LtdStannah Lifts Service LtdTerry Lifts Ltd
Unihoist Ltd Wessex Medical
Accreditations
Caretech UK Ltd, Philton House, 19 Sirdar Road, Brook Road Industrial Estate, Rayleigh, Essex SS6 7XF
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