Maintenance Contracts
General Information
Six monthly checks, service, repair and emergency cover are available together with individually tailored schedules where required.
Maintenance and repair visits take place Monday to Friday 8.30 am to 5.00 pm. unless special arrangements have been made. Outside these hours including public holidays call outs are covered by the Caretech emergency service which has duty engineers on call to offer technical advice or where necessary to respond to a breakdown.
Asset and maintenance records are kept on all equipment attended enabling detailed analysis for budget and purchasing requirements.
Parts are held in depth and as an NHS Supply Chain Approved Contractor we have access to the NHS Supply Chain National Contract for parts ensuring that best value is maintained to our clients.
Full supporting documentation including certificates where required are issued particularly to cover LOLER and Electrical Test Requirements.
Full Maintenance Contracts do not include spare parts or the labour (after the first 15 Minutes of the Maintenance visit) for repairs, both of which are chargeable at the agreed contract rates. The Authority will be expected to agree a Cost figure (including Call Out, Labour and Spares), below which a separate quotation is Not Required. Manufacturer upgrades and modifications will be chargeable unless the manufacturer accepts these items under Warranty.
The Contracts exclude misuse and abuse of Equipment where in such circumstances; Labour, Parts and Call Out are chargeable.
All visits are by prior appointment and Failed Visits will be charged for at normal Call out Rates, as will inordinate waiting time for equipment to be made available.
Caretech Warranty on labour is six months and unless otherwise stated, parts are also six months, but both may subject to an additional supplier warranty.
Caretech also offers a full installation service and we retain our own Building Company, A&A Builders Ltd, should structural or specialist adaptation work be required. For more information see our
Installations page.
Hoist Maintenance
Caretech maintenance of Patient Lifting Equipment consists of One Preventative Maintenance Visit
including LOLER Test, plus a Second visit for a Six monthly additional LOLER Test and inspection.
The one preventative maintenance visit, covers all basic servicing requirements of the Equipment as prescribed by the Manufacturers and complies with the requirements of the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) under the Thorough Examination requirement as applied to Lifting Equipment. Certification will be provided to comply with the requirements of the Legislation. The contract also includes a six monthly interim Inspection including the LOLER Test.
All Load Tests are carried out as required by the British Standard recommendations and use calibrated weights, ensuring that the hoist is evenly tested throughout its full travel. An integral part of the testing procedure is the full inspection of all slings in use and we expect these to be made available at the time of the visits. They are rigorously checked and labelled with an additional tag to acknowledge conformity.
Preventative Maintenance and Call Out Visits will take place Monday to Friday between 8.30 AM and 5.00 PM, unless special arrangements are made. Public Holidays and Call Outs within 24 hours or outside these times are excluded, but are covered by Caretech Emergency Services with duty Engineers on call 24 hour and 365 days per year.
Where a piece of equipment is un-repairable at the time of a visit, Caretech will endeavour, should the need require, to provide a suitable Loan Unit. In any such instance the Authority will be informed at the time of the visit, in case alternative arrangements may be required. As is normal practice, Authorised Contacts and Telephone numbers should accompany purchase orders.
Stair-lift Maintenance
The requirements for the maintenance of stairlifts do not come under the LOLER (Lifting Operations & Lifting Equipment Regulations)
1998 regulations. However, the risks involved - particularly in the event of a breakdown
- are just as great and possibly even more so as the client may well be alone and not able to summon help. It is therefore essential that regular maintenance by properly qualified engineers is carried out and that this is supported by a 24 hour 365 day emergency call out system, and this is exactly what Caretech offers.
Caretech carries out annual service and inspections which can be supplemented where the situation demands by six monthly or even quarterly inspections. Servicing is carried out only by factory trained engineers and in accordance with the manufacturers' detailed schedules. The work carried out is recorded on a 32 point inspection schedule covering everything from the track mountings to the condition of the upholstery.
For Health and Local Authorities we offer removal, refurbishment and
reinstallation contracts even where short term changes are required.
The purchase of new stairlifts can be arranged covering all leading makes as well as second hand and refurbished units.
Bath & Shower Maintenance
Maintenance, Calibration and Test of thermostatic mixing valves in accordance with the thermostatic Mixing valves Scheme, along with the safe Hot Water and Surface Temperatures requirements of the NHS Estates Health Guidance Note.
All mixer valves and taps are serviced in accordance with the manufacturers’ instructions where required six monthly tests can be carried out and certification issued accordingly.
All lift mechanisms and actuators are checked for operation and serviced. Hinges, door seals, locks etc are checked for operation and absence of leakage.
Waste flow and overflow are checked for operation and cleaned where necessary.
Disinfection and dispenser systems are cleaned and checked for operation.
All mountings and external pipe-work are checked for security of fixing.
Bed Maintenance
Kings Fund, Profiling and Pressure Relief, Couches, Plinths and Trolleys.
Full Service and maintenance is carried out paying particular attention to Brake systems, Hydraulic and Mechanical Jacks and Electric Actuators.
All moving parts are lubricated and checks are carried out to ensure all Safety Buffers and Protectors are in place.
Electrical junction boxes and remote handsets are checked for operation, cable and case damage.
Portable appliance tests will be applied to all mains operated united including reduction transformers and chargers.
